Best Practice GP Staff Training, Practice Management & Healthcare Consulting Ireland
Strengthening the non-clinical architecture of healthcare through independent strategic review and advisory support across General Practice, private hospitals and specialist clinics.
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3 ways we support
your Practice.
Your Practice, running at its best.
We work alongside you to review how your Practice operates day-to-day, identify what is costing you time and money, and put practical strategies in place that make a measurable difference.
Training that actually works in Practice.
Our programmes are designed specifically for non-clinical healthcare staff. Every module is practical, role-relevant, and rooted in the real dynamics of a working Practice — because we have lived them.
A team that stays, grows, and thrives.
Staffing challenges are one of the biggest pressures facing Practices today. We provide hands-on HR guidance, mediation, and people strategies that help you retain your best people and resolve issues before they escalate.
Our Impact
Since 2018, Best Practice — founded by Asumpta Gallagher — has supported over 100 GP practices across Ireland, from single-handed setups to large group practices. Through the Best Practice Academy and our consultancy work, we have trained more than 500 non-clinical healthcare staff, including medical receptionists, practice managers, and secretaries. Our claims audit and PCRS support work has helped practices recover over €1 million in state scheme reimbursements. Practices we work with consistently report measurable improvements in operational efficiency, staff confidence, and day-to-day workflow — outcomes that are felt across the team from the first week.
About us
Built on 25 years of hands-on experience inside General Practice, Best Practice was founded in 2018 by Asumpta Gallagher with one clear purpose — to give GP practices across Ireland the practical support, training, and expert guidance they need to run at their best.
We work with practices of every size, from single-handed setups to large group practices, bringing grounded, real-world solutions to the operational, people, and training challenges that come with running a modern practice. If you're ready to take the business side of your practice as seriously as the clinical side, you're in the right place.
Learn More Professional Training Rooted in Real Practice
Informed by 25+ years practical experience and deep insights into modern day practices
GMS, PCRS & State Schemes
A comprehensive programme covering the full range of PCRS, GMS and State Schemes — from leave subsidies and CDM to vaccinations, cervical screening, palliative care, and rural practice grants — completed online at your own pace, with a certificate awarded on passing the final assessment.
Non-clinical triage
A comprehensive programme covering everything from the fundamentals of non-clinical triage and active listening to call handling, crisis response, diversity, and staff wellbeing.
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Practice Management Programme
This practical course focuses on Modern Day Practice Managment and is designed to support GPs, Practice Managers, and Administrators in effectively managing a Healthcare Practice sustainably while recognising that it's a Patient-Centred Business.
In collaboration with LHP Skillnet
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Managing Patient Expectations
One of the single biggest Challenges for staff working in a front facing role or dealing with calls from Patients. Learn practical tips and insights.
Understand where patient expectations come from and where you as Secretaries and Medical Receptionists can really change attitudes and manage these expectations using proven formulas.
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LATEST FROM OUR PERSPECTIVE
The Best Practice Perspective
The collection of practical articles, reflections and resources
