Raising the Standard for Non Clinical Frontline Staff and Practice Teams
Healthcare practices are evolving. Expectations are higher. Systems are more complex. The demands on frontline staff continue to grow.
Training can no longer be informal or reactive.
Training can no longer be informal or reactive.
Best Practice provide structured, practice-focused professional development designed specifically for General Practice teams as well as wider healthcare settings.
Because confident, well-trained teams strengthen the entire organisation.
Because confident, well-trained teams strengthen the entire organisation.
Looking to upskill your team on a specific topic? These courses deliver practical, focused learning you can start straight away. SPARK is our new CPD Structured Programme - full details below
The SPARK Programme
Structured CPD for Frontline Staff in General Practice
SPARK is a structured 12-month professional development programme for Medical Receptionists, Secretaries, and frontline non-clinical staff working in General Practice and primary care.
Developed from real frontline experience, SPARK provides practical, role-specific learning designed to build confidence, strengthen consistency, and support high standards across the patient journey.
Participants receive monthly content, practical resources, and access to a live monthly call with expert input, peer support, and shared learning.
Download the SPARK Information Pack
What's Included
Everything your team needs to grow.
12-Month Structured Pathway
A clear learning journey from day one through to completion — no guesswork, no gaps.
New Content Every 30 Days
Fresh modules released monthly to keep momentum and fit around busy Practice schedules.
Monthly Live Calls
Expert-led sessions with peer support, shared learning, and real-time guidance.
Practical Resources & Tools
Downloadable templates, checklists, and frameworks ready to use in your Practice.
Built for Frontline Roles
Designed specifically for Medical Receptionists, Secretaries, and non-clinical team members.
Pricing
Simple, Practice-based pricing.
Monthly
Annual
Save 1 month
Annual billing includes 12 months for the price of 11.
Beyond Year 1
Continue growing with Best Practice Academy Membership.
Practices that complete the SPARK Programme may continue through Best Practice Academy Membership, helping teams maintain standards through ongoing live learning, updates, and peer support.
€
249
per year
per practice