Terms & Conditions

These terms and conditions (the “Terms”) govern your use of the website at bestpractice.ie (the “Website”).

In these Terms, “Best Practice”, “we”, “us” and “our” refer to [LEGAL ENTITY NAME — CONFIRM], trading as Best Practice, [registered in Ireland under company number [CRO NUMBER — CONFIRM]], with its [registered office / principal place of business — CONFIRM] at [ADDRESS — CONFIRM].

By using the Website, you accept these Terms. If you do not agree with them, please do not use the Website.

These Terms should be read together with our Privacy Policy and Cookie Policy.

Best Practice provides practice management consultancy, training for non-clinical healthcare staff and workplace mediation, primarily to general practices, specialist clinics and other healthcare organisations in Ireland.

Descriptions of our services on the Website are for general information. They are not an offer capable of acceptance, and submitting an enquiry through the Website does not create a contract between you and Best Practice.

Each consultancy engagement, training booking or mediation is governed by its own written proposal, letter of engagement, booking confirmation or agreement to mediate (a “Service Agreement”). The Service Agreement sets out the scope of work, fees, payment, cancellation and other commercial terms. Where there is any conflict between these Terms and a Service Agreement, the Service Agreement prevails.

Online courses and digital products may be purchased through a third-party platform, [PLATFORM NAME — CONFIRM]. Those purchases are subject to the terms presented at checkout [and our Course Terms — CONFIRM WHETHER THESE EXIST AND LINK].

Where training is funded or part-funded through a training network, such as a Skillnet Ireland network, that network’s own eligibility, booking and attendance requirements also apply.

Mediation services are provided in accordance with the Mediation Act 2017 and the agreement to mediate signed by the participating parties, which governs confidentiality and the conduct of the mediation.

You may use the Website for lawful purposes, including learning about our services, reading our published resources and contacting us.

You must not:

1. use the Website in any way that breaches applicable law or infringes the rights of others;
2. attempt to gain unauthorised access to the Website, its server or any connected system;
3. introduce viruses, malicious code or anything else that could damage or disrupt the Website;
4. copy, scrape or harvest content or data from the Website by automated means without our written permission; or
5. use the Website to send unsolicited marketing material.

We may restrict or suspend access to the Website where we reasonably believe these Terms have been breached.

Articles, guides and other content on the Website provide general information about practice management, HR and the running of healthcare practices. They are not legal, employment law, financial, tax or clinical advice, and should not be relied on as a substitute for advice on your particular circumstances.

Employment law, GMS and PCRS arrangements, and the rates and entitlements that flow from them, change over time. We take care to keep our content accurate, but we cannot guarantee that every page reflects the current position on the day you read it. Please confirm the current position before acting on it.

Advice specific to your practice is provided only under a Service Agreement.

The content of the Website, including text, frameworks, training materials, graphics, logos and the Best Practice and SPARK names [TRADE MARK STATUS — CONFIRM], is owned by or licensed to Best Practice and is protected by copyright and other intellectual property laws.

You may view, download and print pages from the Website for your own reference or for internal use within your practice, provided you keep any copyright notice in place and do not alter the content.

You must not reproduce, republish, sell or distribute our content, or use it to deliver training or consultancy to others, without our prior written permission.

Rights in materials provided as part of a paid engagement, training programme or online course are set out in the relevant Service Agreement or course terms.

When you contact us through the Website, by email or by phone, please make sure the information you provide is accurate and that you are entitled to share it.

Please do not send patient information, or any other health or special category data, through the Website’s contact form. If an engagement requires us to handle such information, we will agree a secure method with you in advance.

We will use the information you send us as described in our Privacy Policy.

The Website may link to websites, resources and booking or payment platforms operated by third parties. These links are provided for convenience. We do not control those sites and are not responsible for their content, availability or privacy practices.

A link to a third-party site does not mean we endorse that site or its owner. Your use of any third-party platform is subject to that platform’s own terms.

We aim to keep the Website available and working well, but we do not guarantee that it will always be available, uninterrupted or free from errors. We may update, suspend or withdraw any part of the Website without notice.

You are responsible for using appropriate security software on your own devices when accessing the Website.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under Irish law.

Subject to clause 9.1, the Website is provided free of charge and on an “as is” basis. We are not liable for any loss or damage arising from your use of, or reliance on, the Website or its content, including loss of profit, revenue, business, data or goodwill, or any indirect or consequential loss.

Our liability in connection with the services we provide is governed by the relevant Service Agreement.

If you are a consumer, nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2022.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and the Data Protection Acts 1988 to 2018.

Our Privacy Policy explains what personal data we collect, why we collect it and your rights in relation to it. Our Cookie Policy explains how the Website uses cookies and how you can manage them.

We may update these Terms from time to time. The current version will always be published on this page, with the date of the latest revision shown at the top.

Changes apply to your use of the Website from the date they are published. Changes to these Terms do not alter an existing Service Agreement unless that agreement says otherwise.

These Terms, and any dispute arising from or in connection with them or your use of the Website, are governed by the laws of Ireland.

The courts of Ireland have exclusive jurisdiction, except that if you are a consumer resident in another EU Member State, you may also bring proceedings in the courts of your home country.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full effect. If we do not enforce any provision straight away, that does not waive our right to do so later.

If you have any questions about these Terms, please contact us: