Best Practice Academy


Practice Management for General Practice


The purpose of this programme is to help GPs and Practice Managers navigate the challenges of running a successful and profitable Healthcare Practice. It will provide GPs and Practice Managers with the tools, skills and resources to run an efficient and streamlined Practice in the core areas of HR, Practice Finances, Policies and Communication. This programme will help you gain a greater understanding of the core role of the Practice Manager as well as identifying areas where you can effectively delegate to other members of the Practice Team.

With over 20 years experiences as a Manager, Staff trainer and Business Consultant to GPs, Asumpta has a unique insight into the day to day challenges that are experienced in modern day General Practice.

All of her experience, knowledge and insights will be shared on this programme along with presentations from experts in the areas of Health & Safety, GDPR, Cyber Security. We will also have a bonus session which will provide you with some much needed tips and techniques to support you in your wellbeing and to help improve your work/life balance.

We are so looking forward to meeting you on the programme!


Great News!

We are so grateful and delighted that LHP Skillnet are collaborating with Best Practice on this Practice Management Programme and will be subsiding the cost of the Programme. This programme is designed for GPs, GP Trainees, Practice Managers and Senior administration staff working in General Practice.

The regular cost is €997 but this has now been reduced to €700!!

You can click on this LINK to book.

Course Aim

This blended, online programme will take place over 6 weeks. All participants have access to a secure online Learning Management System. We will host three guest expert speakers to deliver modules in the areas of Cyber SecurityGDPR and Workplace Wellness. All participants will be required to complete periodical assessments to ensure their understanding of the material. Each participant will be encouraged to complete an assignment which will be based on some aspect of their Practice.

The Learning Management System is Learndash. Using Learnsdash, participants will be able to access their Zoom link for the live sessions, pre-recorded modules, quizzes, details on assignments, and additional learning resources based on the programme.

The first live webinar will take place on Thursday the 12th of May at 12.30pm. The programme runs for approximately 6 weeks.

Course Objectives and Learning Outcomes

The following topics will be covered:

  • The Role of the Practice Manage
  • Practice Policies
  • Complaints Policy
    • GDPR
    • Cyber Security
    • Health & Safety
  • GMS & State Scheme
  • Practice Systems
    • Managing Finances
    • Staff Management & HR
  • Practice Resources & Technology
  • Effective Communication – Staff and Patients
  • Workplace Wellness

Who Should Attend

GPs, Practice Managers and Senior Practice Administrators

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PCRS and The GP Online Application Suite

Most Practice Staff access the GP Online Application Suite regularly and there are many aspects of the Suite that are unfamiliar.  This online workshop is delivered over 2 weeks and allows participants to apply the learnings from Session 1 and provides a super opportunity to feedback and bring questions to session 2. All participants will be provided with extensive notes with tools and tips for ensuring that you are fully maximising on all aspects of state income.

2 x 80 Minute sessions delivered online over a 2 week period.

Cost:  €450

Course Outline

  • Overview and understanding the PCRS system
  • Recognise the Key Features of the PCRS Suite
  • Monthly PCRS Report
  • Patient Capitation
  • STCs & Maximising resources 
  • Describe the sections applicable to your individual practice roles
  • Demonstrate features which will help your Practice to maximise on Income
  • Practice Case studies
  • Chronic disease management

Learning Outcomes

  • 1Recognise the Key Features of the PCRS Suite
  • Identify the benefits of using each Feature
  • Describe the sections applicable to your individual practice roles
  • Demonstrate features which will help your Practice to maximise on Income

Who Should Attend

Practice Managers, Practice Administrators & any member of staff who uses the GP Online Application Suite as part of their role.

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Medical Receptionist Training (Managing The Frontline)

The Medical Receptionist Course is a live interactive training which is delivered over 2 sessions usually one week apart. 

If there are specific items that your Practice would like included, Please do get in touch.

2 x 80 Minute session – Delivered remotely over 2 weeks.

Cost €450

Course Outline

  • Telephone Management
  • Managing aggressive patients 
  • Phone & call handling techniques 
  • Managing patient expectations 
  • Communicating to Patients
  • Prioritising Tasks 
  • Effective Communication with team members
  • Difficult conversations/patients
  • Managing Conflict

Learning Outcomes

  • Increased confidence in handling calls
  • Tools to deal with difficult conversations
  • Tasks more streamlined
  • Effective Communication Tools
  • Improved Patient experience 
  • Skills and confidence to manage conflict.

Who Should Attend

Medical Receptionists or any member of the Practice Team who has a frontline role in dealing with Patients.

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"As a GP working in General Practice for more than 30 years , I highly recommend Asumpta to all GP’s interested in increasing their business efficiency and income. My only regret is I didn’t find her sooner! Her clarity in assessing and resolving business solutions for Irish GP’s is unique"
Dr. B Murnane
GP, Wilton Medical Centre

To register interest in one of our Training Courses, please complete this form and we will be in touch with you .

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