Training
Practice Management Training for General Practice
The Practice Management workshop is practical and interactive and delivered online over 2 half day sessions. It will be fully interactive with opportunities to meet and speak with other participants in small groups online.
It will deal with many common issues experienced in managing General Practice on a daily basis. It offers participants a review of the following:
Cost: €550
Course Outline
- Practice Management – Outline of Role.
- Practice Policies and Procedures
- Complaints Procedure and Dealing with Difficult Situations.
- Managing Staff, GP as Employer, Staff Reviews & Appraisals
- Practice Finances – Maximising your Income
- Managing Debt – Follow the Euros
- Effective Delegation Responsibility
- Managing your Team and the Value of Staff Training
- Management, Marketing and Patient Communication.
- Time, Self-Management & Self-Care.
- Marketing and Communication of Services
- Maximising Practice Resources
- Telehealth, Protocols & Clinical Governance
Learning Outcomes
- Clear understanding of the Practice Management function
- What you need to know to be fully compliant
- Learn how to effectively manage patient complaints
- Improved structures for Managing Staff and effective delegation
- Streamlined systems for Maximising Income
- Tools for work/life Balance
This workshop affords participants the rare opportunity to meet and learn from other participants working in a similar role. Upon completion, you will receive a Best Practice certificate and extensive notes which will be emailed to you.
Who Should Attend
GPs, Practice Managers and Practice Administrators.
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PCRS and The GP Online Application Suite
Most Practice Staff access the GP Online Application Suite regularly and there are many aspects of the Suite that are unfamiliar. This online workshop is delivered over 2 weeks and allows participants to apply the learnings from Session 1 and provides a super opportunity to feedback and bring questions to session 2. All participants will be provided with extensive notes with tools and tips for ensuring that you are fully maximising on all aspects of state income.
2 x 80 Minute sessions delivered online over a 2 week period.
Cost: €450
Course Outline
- Overview and understanding the PCRS system
- Recognise the Key Features of the PCRS Suite
- Monthly PCRS Report
- Patient Capitation
- STCs & Maximising resources
- Describe the sections applicable to your individual practice roles
- Demonstrate features which will help your Practice to maximise on Income
- Practice Case studies
- Chronic disease management
Learning Outcomes
- 1Recognise the Key Features of the PCRS Suite
- Identify the benefits of using each Feature
- Describe the sections applicable to your individual practice roles
- Demonstrate features which will help your Practice to maximise on Income
Who Should Attend
Practice Managers, Practice Administrators & any member of staff who uses the GP Online Application Suite as part of their role.
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Medical Receptionist Training (Managing The Frontline)
The Medical Receptionist Course is a live interactive training which is delivered over 2 sessions usually one week apart.
If there are specific items that your Practice would like included, Please do get in touch.
2 x 80 Minute session – Delivered remotely over 2 weeks.
Cost €450
Course Outline
- Telephone Management
- Managing aggressive patients
- Phone & call handling techniques
- Managing patient expectations
- Communicating to Patients
- Prioritising Tasks
- Effective Communication with team members
- Difficult conversations/patients
- Managing Conflict
Learning Outcomes
- Increased confidence in handling calls
- Tools to deal with difficult conversations
- Tasks more streamlined
- Effective Communication Tools
- Improved Patient experience
- Skills and confidence to manage conflict.
Who Should Attend
Medical Receptionists or any member of the Practice Team who has a frontline role in dealing with Patients.