dr_3

Practice Managers & GP's

  • Recruitment & selecting the right candidate
  • Employment & Contractual Responsibilities
  • The PCRS Suite – Understanding the features
  • Staff Appraisals for Practice Managers / Supervisors
  • Assertiveness at work
  • Maximising income & Utilising Practice Resources
  • Practice Management Systems & Finance
Business of healthcare
Medical Receptionist

Medical Secretary / Receptionist

  • Telephone Skills & Reception Etquette
  • Confidentiality & GDPR
  • Managing Risk in Reception & Basic Health & Safety
  • Introduction to Medical Terminology
  • Effective Communication Skills & Dealing with Difficult People
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All Healthcare Staff

  • GDPR
  • Effective Communication Skills
  • Exceptional Customer Service
  • Managing Stress
  • Working as part of a team
  • Facilitation Skills in Healthcare
people
Customer Service

Tailored Inhouse Training

  • On-boarding of New Staff
  • Patient Management Software Training Making the Most of Your Clinical Software
  • Development & Implementation of Practice Systems
  • Training Delivered to Address Individual Staff and Practice Requirements