To date, Best Practice has carried out Reviews in over 50 GP Practices throughout Ireland. In 100% of those Practices, we identified unclaimed income of amounts varying from €4.5K to €37K.
This was a surprise even as much of it was easily recognisable, particularly as I know where to look and what to look for, however, there are times when I needed to dig a little deeper. Without exception, there have been areas within every Practice I have worked in that was losing out on income.
A Practice Review, however, is much more than just the finances. When you work with Best Practice, You get a Bespoke Best Practice Toolkit packed with practical tips on all aspects of your Practice to include Practice Systems, Streamlined Processes, Clarity on Staff Roles, Effective Delegation, Utilising Practice Resources, Practice Protocols and much much more!
In my experience, I have observed that many Practice staff evolve into new roles in their various Practices over time and as such do not receive any formal training in areas like PCRS and Managing Practice finances. As a result, they are not always aware of what needs to be claimed or how to optimise on Practice income
This was your typical busy Practice where one day rolled into the other. The PM was caught up in all aspects of the Practice and did not give herself the time to focus on all aspects of her role.
Carried out an audit of PCRS using the GP Online Application Suite over a 3 year period.
I looked at all income that is paid through the PCRS
Unclaimed annual Leave €10,650.00
Unclaimed Study Leave €14,595.76
Unclaimed sick Leave (current year) € 5,917.20
Total unclaimed Leave €31,162.96
The following is just one very simple case study where I worked inhouse. There are many others where it is impossible to see the solution as you are so busy working in it every day but equally, it is often more effective when changes are suggested through an external consultant. Having previously worked as a Manager in General Practice for 17 years, I know and understand the dynamics of working in this unique environment. I can empathise with staff and work with them in a non judgemental way.
A GP was frustrated that his Secretary was taking so long to complete processes. The Receptionist had been doing the same job for a long number of years and the GP did not want to upset her.
I sat and observed how the Receptionist was working for a very short time. I noticed quite quickly that she was duplicating a lot of her work:
When you work one to one with me, you are getting the benefit of 20+ years experience of Practice Management, Consultancy and Training experience. I have worked in over 50 Practices and have trained hundreds of Practice staff in all aspects of Practice Management, HR and other Practice roles such as working as a Medical Receptionist.
I will help you gain clarity and assist you in developing a strategy for any aspects of your day to day that you currently find challenging.
Working as a GP is so busy and time is generally at a premium. As a result, most GPs rarely have time to take a step back from their Practice. One day runs into another and for the most part everything seems to be going fine. Do you ever wonder if there are other ways of doing things or maybe even an easier way of doing things?
Book a Clarity Consult with me and allow yourself that time to take a step back.
I am passionate about helping GPs like you, find clarity in the type of Practice that you want to work in. I help you develop a Practice that works for you now and into the future.
By giving yourself the time to take a step back, I will help you to identify aspects of your Practice that you had not considered before. All of us, particularly when we are busy just work day to day doing things the same way we have always done them.
Change can be a challenge for many GP Practices, particularly where Staff have been employed for a long period of time. I have experienced this a lot in my years working as a Practice Manager. I have also experienced how when change is managed effectively that it can bring about significant and positive outcomes for all concerned.
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