I have worked in many different types of workspaces over the years, the most memorable was where I was sharing space with what was effectively a dumping ground for old furniture, shelving units (lots of shelving units!) and old files etc. My mahogany desk was antique and even though it looked really pretty with its…
DetailsRecently, I had the pleasure of providing one to one training to a GP Practice Secretary. The training was to help increase her knowledge of state claims, to ensure that the Practice was claiming all of their entitlements and to support her in her role in what was an extremely busy GP practice. This Secretary’s…
DetailsMost practices are made up of GPs and Reception Staff with some enjoying the luxury of having a Practice Nurse and/or Practice Manager. As the GP Practice is such a unique and sometimes challenging environment, there are many benefits in ensuring good teamwork. Here are some tips § Some person in the Practice needs to…
DetailsWe sometimes hear about GP surgeries with fierce, fire-breathing receptionists and phone lines that are constantly engaged but what really goes on behind the reception desk? Lets have a look; Martina who has been a GP Receptionist for over 15 years, has had minimal formal training and possibly gets paid less than she deserves, but…
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