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Managing The Front-line – The Challenges
March 19, 2019 @ 9:30 am - 1:30 pm€85
This workshop is designed for all Healthcare Receptionists/Secretaries who are working on the front-line or it may appeal to anyone who is interested in working in this type of role.
Working as a Medical Secretary/Receptionist is often an underestimated role, particularly in a healthcare environment. Multitasking with phones, the general public and managing the many tasks associated with this role can be challenging at times.
This highly interactive and fun workshop will give you the knowledge, skills, and tools to deal with the following;
- GDPR & Confidentiality
- Dealing with Difficult Patients
- Challenging Phonecalls