A letter to the Editor in the Medical Independent some time ago will resonate with many GP’s and anyone with a management role in General…

A Medical Secretary/Receptionist is a specialist role and therefore, for the majority of roles, you would be required to have an additional set of skills…

I have worked in many different types of workspaces over the years, the most memorable was where I was sharing space with what was effectively…

Recently, I had the pleasure of providing one to one training to a GP Practice Secretary. The training was to help increase her knowledge of…

Most practices are made up of GPs and Reception Staff with some enjoying the luxury of having a Practice Nurse and/or Practice Manager. As the…

We sometimes hear about GP surgeries with fierce, fire-breathing receptionists and phone lines that are constantly engaged but what really goes on behind the reception…

In the consulting room: a mild case of GDPR In which we establish an evidential link between data protection legislation, headaches and depression in general…