The GP is not just a GP. He or she is also a counsellor, an advocate and life-long confidante who cares for their patients during some of the most vulnerable times of their lives. GPs are in it for the long haul, with many caring for patients from the cradle to the grave. This extract…
What is the probationary period for GP staff? Probation is usually defined in a company’s employee handbook, and is given to new employees when they first begin a job. The probationary period allows the employer to terminate the employment for an employee who is not performing well in their job or is otherwise deemed not suitable for the position…
Does how we work make a difference to the outcome? I have the privilege of working in Practices all over the country which has provided me with so many interesting insights into how work is completed. Is there a right or wrong way or is it just swings and roundabouts? As creatures of habit, we…
Having gone through a pretty rigorous process to receive an All-Star Accreditation from the All Ireland Business Foundation in Croke Park, I have had a few days to reflect on being a ‘Thought Leader’ and what it meant to me and Best Practice. When people heard about my accreditation as a thought leader, they were very supportive but…
Listen Back to Asumpta Gallagher interviewed on the Keith Finnegan Show, Galway Bay FM on September 17th. She explains to listeners what Best Practice is about, how it can help Healthcare Practices and GP’s and details some of the new workshops that are starting in Galway from the end of this month and will roll…
In this blog, I wanted to talk about training and whether there is any value in it! I am one of those people who has always gone one step further to seek information. I have always been naturally curious about things. When I worked in retail I was always hungry for knowledge and would study the back…
A letter to the Editor in the Medical Independent some time ago will resonate with many GP’s and anyone with a management role in General Practice. Form filling and rituals are the order of the day to claim entitlements which any GP with a panel of 100 medical card patients or over is entitled to…
A Medical Secretary/Receptionist is a specialist role and therefore, for the majority of roles, you would be required to have an additional set of skills relating to this sector. As you would be handling correspondence and phone calls about a range of different medical conditions/matters, it would be hugely advantageous for you to have a…
I have worked in many different types of workspaces over the years, the most memorable was where I was sharing space with what was effectively a dumping ground for old furniture, shelving units (lots of shelving units!) and old files etc. My mahogany desk was antique and even though it looked really pretty with its…
Recently, I had the pleasure of providing one to one training to a GP Practice Secretary. The training was to help increase her knowledge of state claims, to ensure that the Practice was claiming all of their entitlements and to support her in her role in what was an extremely busy GP practice. This Secretary’s…