Reflecting on the last 5 years in Best Practice

From Driving up to 1000km per week to working online

Almost 5 years ago, I launched Best Practice with no real idea of what that meant or how it was going to develop. Earlier this evening, I got a sense of deja vu as I stood at the edge of the beautiful River Lee in Cork as I reflected on the last 5 years. I have been here several times delivering training to Practice Managers and Medical Receptionists from Cork and surrounding areas. The last time I was here in Cork was early 2019!

The river Lee, 5 years since Best Practice was launched
Reflecting on 5 years in Best Practice overlooking the River Lee in Cork City

The Pandemic changed everything for Best Practice. On the 11th March 2020, I delivered a full day Practice Management Programme in Sligo, and was due to do a Presentation at a CME Meeting that evening. That meeting was canceled!! The following day, the 12th March it was announced that schools were closing that evening, for a few weeks at least!

I never really stopped to reflect on what that meant for me and my business. Up to that point, I was traveling up and down the country delivering training and working with Practices of all shapes and sizes. During those first few days and weeks, I could see that my clients were struggling to keep up with the constantly changing guidelines. There was a lot of overwhelm. It was in those early days that I started to research ways in which I could support my clients online.

In collaboration with LHP Skillnet, I developed my first online Programme ‘Surviving the next 30 Days in General Practice’. It was a total leap into the unknown both for me, GPs & their teams! On that first online training programme, I was looking at a blank screen as none of the Participants had cameras! It was such a strange experience.

Practice Management Training

I was constantly thinking about ways that I could support General Practice and developed another online programme; ‘A proactive approach to Practice Management’.” This was in May/June 2020. I covered several topics including; Adapting to a new Environment & A New Way of working & Adapting our Systems and Communicating to Patients.

Practice Management Training

I began to realise that I could support a lot more Practices by developing online training and I have had wonderful support from LHP Skillnet. I first met with Carmel Kelly, Manager of LHP Skillnet in 2019. She was very keen from the beginning to support quality training in General Practice for GPs, Practice Managers, Practice Nurses, and Medical Receptionists.

In 2021, I launched the Best Practice Academy and developed a number of online training programmes tailored for modern-day General Practice. With over 20 years of experience both as a manager in General Practice and having worked with many Practices throughout the Country, I design our training courses to be engaging & practical and more importantly relevant to the ever-changing landscape of General Practice.

There are lots of exciting things coming down the line but first up is my 3rd 6-week online Practice Management Programme which commences February 9th. There are just a few places left on this training programme which is designed for GPs, GP Registrars, and Practice Managers (both new and experienced).

Click on the LINK to find out more. Please note that you do not need to be a member of LHP Skillnet to avail of the subsidised rate. You automatically become a member when you book a place on the programme. Drop me an email on if you would like further info.

Looking forward to what the next 5 years will bring!

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Asumpta Gallagher

Best Practice

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